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Privacy Policy

Privacy Policy
Dr Shené Aesthetics – Paarl
Last updated: November 2025

1. Introduction
Dr Shené Aesthetics (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our clinic, use our website, make an appointment, or purchase a product or service.
By providing your personal information, you agree to the terms of this Privacy Policy.

2. Legal Framework
This Privacy Policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable privacy laws in South Africa.
We process personal information lawfully, fairly, and transparently — only for legitimate purposes related to the provision of our medical aesthetic services.

3. Information We Collect
We may collect the following types of information:
3.1 Personal Identification Information

  • Full name, ID number, date of birth

  • Contact details (address, phone number, email address)

3.2 Medical and Health Information

  • Medical history, allergies, medications, and previous aesthetic treatments

  • Photographs and treatment notes (for clinical documentation)

3.3 Transaction and Payment Information

  • Billing details and proof of payment

  • Records of services rendered, treatment dates, and product purchases

3.4 Technical and Online Data

  • Website usage data (via cookies and analytics tools)

  • Booking information submitted online (through forms or platforms like Fresha)
     

4. How We Use Your Information
Your personal information is used only for legitimate purposes, including:

  • Conducting medical and aesthetic consultations

  • Delivering safe and appropriate treatments

  • Managing appointments, payments, and invoices

  • Sending booking confirmations, reminders, or follow-up communications

  • Complying with legal and regulatory obligations

  • Improving client experience, safety, and service quality

  • With your consent, sharing promotions, updates, or marketing material
     

5. Consent
By providing your personal or medical information, you consent to its collection and use as described in this policy.
You have the right to withdraw your consent at any time by contacting us in writing.

6. Data Storage and Protection

  • All physical records are securely stored on our premises in locked filing systems.

  • Digital data is protected by password-secured software, encrypted storage, and limited staff access.

  • We retain personal information only for as long as necessary to fulfil its purpose or as required by law.

  • When no longer required, your information will be securely deleted or destroyed.
     

7. Disclosure of Information
We do not sell, rent, or trade your personal information.
Your data may only be shared under the following circumstances:

  • With healthcare professionals directly involved in your treatment (where medically appropriate)

  • With our trusted service providers (e.g., payment processors, booking platforms) who adhere to privacy safeguards

  • When required by law, court order, or regulatory authorities
     

8. Your Rights Under POPIA
You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of inaccurate or outdated information

  • Withdraw consent for specific uses (such as marketing)

  • Object to processing of your information in certain cases

  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed

For more information, contact the Information Regulator:
📧 complaints.IR@justice.gov.za
🌐 https://inforegulator.org.za

9. Marketing and Communication

  • We may occasionally send you updates about new treatments, promotions, or events.

  • You can opt out of marketing communications at any time by clicking “unsubscribe” or notifying us directly.

  • We will not use your medical or sensitive data for marketing purposes.
     

10. Cookies and Online Tracking
Our website may use cookies to improve user experience, track traffic, and enhance functionality.
You can disable cookies in your browser settings, but certain site features may not function properly as a result.

11. Photography and Social Media

  • Before-and-after photographs are taken for clinical purposes.

  • We will only use your images for marketing (social media, website, or print) with your explicit written consent.

  • You may withdraw this consent at any time in writing.
     

12. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available in-clinic and on our website.
Continued use of our services after any update will constitute your acceptance of the revised policy.

13. Contact Us
Dr Shené Aesthetics (Paarl)
📞 Phone: 066 220 7467

 

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